A Netsmart Blog

The Three Most Overlooked Keys to Consumer Engagement

Consumer engagement has become the Holy Grail of healthcare as we collectively move from a fee-for-service to a pay-for-performance model. We know that consumer engagement increases loyalty. We know that it reduces costs. Most importantly, we know that it can even improve outcomes. Unfortunately, providers often overlook key actions that help ensure their clients are involved in and committed to the process of making them whole. So, what are the most vital components of consumer engagement? There are three:

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Home for the Holidays

“When you pine for the sunshine of a friendly gaze For the holidays, you can’t beat home, sweet home.”   When we hear those words from Perry Como crooned over loudspeakers in a local mall or through our car radios we picture different things: the serviceman or woman wishing they could be with their families … or perhaps a traveling salesman trying to get back to his wife and kids. At KVC, we tend to think of particular children waiting…

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Sharing Successes — National Health IT Week

If you could give a voice to those who can’t speak for themselves, if you could speed care and improve the mental, physical and social well-being of those most in need – all the while saving money – would you do it? Not surprisingly, providers answer “yes,” and these outcomes are being realized with the help of health IT. That’s why we’re excited to share just a few of those success stories in marking National Health IT Week. Innovation isn’t…

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Opiate addiction plagues U.S., but there is hope

U.S. heroin and prescription drug use is an epidemic that is spinning out of control. According to a report published by Reuters, there were more than 43,000 deaths in 2013, of which more than half involved either a prescription painkiller or heroin. That number has continued to rise each year. How do we, the U.S. population or even the healthcare community, allow this trend to continue? What is not publicized enough is the direct connection between prescription opiates and heroin.…

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Leading the Interoperability Charge with Local Health Departments

The public health sector and local health departments (LHDs) across the country are seeing a big swing in the services they provide – moving from a solely traditional population health model to that of a primary care provider for the population that they serve.  As this shift occurs, it’s imperative that LHDs are laser-focused on patient care and not on cumbersome paper shuffling. Family planning annual reports are required by the Office of Population Affairs (OPA) to monitor compliance, show…

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The Healthcare IT Value Model — A multidimensional healthcare IT planning and measurement tool for the HHS community

In the fast-evolving world of value-based contracts and coordinated care, providers need a strategic roadmap to guide them on the journey to true consumer-centered care by adopting smart technologies made for this new environment. Providers are asking hard questions: “What should I do next?” “How do I adopt the right IT strategy that addresses all my clinical and operational workflows and processes?” “How can I work smarter to drive wellness for the individuals I serve while keeping costs down?”

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Accounting for Care: Why You Can’t Afford to Forgo Healthcare IT

Health and human services (HHS) organizations share a core mission: better the lives of the people they serve. Unfortunately, with rising costs of healthcare and a complicated healthcare landscape, HHS organizations could lose sight of this purpose. Sorting out the details of billing and bureaucracy leaves many organizations just trying to stay afloat.

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Tech Explosion Means More Engaged Consumers, Better Care … But Weigh Your Options

There is a great value in using technology to engage with healthcare consumers. Applications streamline processes that occur before, during and after appointments. With the exponential growth in availability of healthcare technology tools, consumer communication is easier and more affordable than ever before.

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An EHR Built for You

In the world of healthcare 3.0, this latest generation of the ever-evolving healthcare landscape, everyone is required to have an electronic health record (EHR). The benefits of EHRs are becoming better known: including the potential for higher quality care, improved health outcomes and reduced costs. EHRs should be designed to make it easier for all members of the care team to be better informed and more involved in the care of their consumers. 

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