Time Is Now On Your Side with Electronic Billing

Before the time of paperless statements and electronic billing, we would spend a sunny Saturday morning sipping coffee and paying bills – credit card, medical, mortgage… too many to count! It would take hours away from our leisurely time to sort statements, write checks and mail them. We would hold our breath hoping that they’re delivered with no problems. Now we can pay our personal bills in a matter of minutes thanks to the introduction of electronic bill pay and…

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Aligning Technology, Leadership and Organizational Culture in Healthcare Providers

When any organization recognizes the need to upgrade or change technology, a great deal of effort goes into the selection process. But once that decision is made, executives all too often leave the implementation to the IT department and the vendor’s support team. And that’s when problems can begin. Because implementing, upgrading or optimizing technology can be problematic – and the issue is usually not the technology itself. A major change in technology means a major cultural shift. Leading an…

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The Influence of Suicide Contagion in Pop Culture

In the last few months, there has been a lot of conversations about teen suicide, primarily driven by a new Netflix series, 13 Reasons Why. Experts have both praised the series for providing a focal point for discussing teen suicide and condemned it for glamorizing self-destruction. There are a lot of resources readily available (including below) that guide conversations about suicide, so I’m going to take a different angle in this post. The core concern about this series is whether…

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