Human Services

Integrating Care: Moving Beyond Interoperability to True Collaboration, Part I

It’s something every traveler knows — you can’t get to where you want to be if you don’t know where you are. For the purposes of this blog series, our collective goal is to arrive at a place of integrated care where behavioral health and human services connect to acute and primary care, providing a single patient/provider view across the entire care continuum. We know we want to arrive at this place because we’ve seen the facts. Let’s refresh them…

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Progress… The Anna Westin Act Passes

I want to pause for a moment, to recognize the historical impact of yesterday’s passing of the 21st Century Cures and Mental Health Reform Act of 2016, including key provisions from the Anna Westin Act of 2015. Those of us at Netsmart are fortunate to know Anna’s family and have had the opportunity to help tell their story over the last few years. Anna’s mother, Kitty Westin, spoke at our 2015 Connections and reminded us of the importance of the mission…

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Throwing Out the Cookie Cutter: Understanding and Embracing Person-Centered Care

A curious term is increasingly being used in the intellectual and developmental disabilities (IDD) community. It’s person-centered care. I say it’s curious because it naturally prompts the question, “hasn’t care always been centered on the person?” The answer to that question is “well, not exactly.” Allow me to explain.

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Has the Disease Definition of Addiction Prevailed?

It’s been eight years since the Mental Health Parity and Addiction Equity Act (MHPAEA) became law. At its core, the law was intended to ensure that insurance providers who offer mental health or substance use disorder benefits don’t impose any limitations on those benefits that differ from what is offered for primary care.

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Close but no Cigar: Functional Measurement versus Level of Care Placement

Measurement is a good thing. Maybe there are a few naysayers out there who believe you can’t measure this psychotherapy stuff but the fact is whether you believe it or not, measuring whether what you do is effective is the future. We are moving rapidly into a pay for performance (PFP) reimbursement model where improvement will have to be monitored. Even if you aren’t in a PFP model, you will likely be seeing more capitation reimbursement coming your way. In…

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The Three Most Overlooked Keys to Consumer Engagement

Consumer engagement has become the Holy Grail of healthcare as we collectively move from a fee-for-service to a pay-for-performance model. We know that consumer engagement increases loyalty. We know that it reduces costs. Most importantly, we know that it can even improve outcomes. Unfortunately, providers often overlook key actions that help ensure their clients are involved in and committed to the process of making them whole. So, what are the most vital components of consumer engagement? There are three:

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Home for the Holidays

“When you pine for the sunshine of a friendly gaze For the holidays, you can’t beat home, sweet home.”   When we hear those words from Perry Como crooned over loudspeakers in a local mall or through our car radios we picture different things: the serviceman or woman wishing they could be with their families … or perhaps a traveling salesman trying to get back to his wife and kids. At KVC, we tend to think of particular children waiting…

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Sharing Successes — National Health IT Week

If you could give a voice to those who can’t speak for themselves, if you could speed care and improve the mental, physical and social well-being of those most in need – all the while saving money – would you do it? Not surprisingly, providers answer “yes,” and these outcomes are being realized with the help of health IT. That’s why we’re excited to share just a few of those success stories in marking National Health IT Week. Innovation isn’t…

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