Care Coordination

People are the Key to True Care Integration

The word integration is so prevalent in healthcare it has become a cliché. Google the term “healthcare integration” and you’ll get more than 76 million results! But integration is typically discussed solely within the context of technology. True integration is a coordination of processes or “a bringing together.” I don’t know about you, but when I think of togetherness I think of people. It’s through togetherness that people create and optimize processes and – at that point – use technology…

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The Three Most Overlooked Keys to Consumer Engagement

Consumer engagement has become the Holy Grail of healthcare as we collectively move from a fee-for-service to a pay-for-performance model. We know that consumer engagement increases loyalty. We know that it reduces costs. Most importantly, we know that it can even improve outcomes. Unfortunately, providers often overlook key actions that help ensure their clients are involved in and committed to the process of making them whole. So, what are the most vital components of consumer engagement? There are three:

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Sharing Successes — National Health IT Week

If you could give a voice to those who can’t speak for themselves, if you could speed care and improve the mental, physical and social well-being of those most in need – all the while saving money – would you do it? Not surprisingly, providers answer “yes,” and these outcomes are being realized with the help of health IT. That’s why we’re excited to share just a few of those success stories in marking National Health IT Week. Innovation isn’t…

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Re-thinking Consumer Engagement through the Use of Rewards

Gas stations, hotels, grocery and electronic stores.  They all have this in common: They’ve long been offering rewards and using incentive systems aimed at influencing customer behavior and increasing loyalty. Behavioral healthcare, to this point, hasn’t gotten on board, but there’s no reason to wait any longer. It’s time to steal a page from their playbooks.

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Time to Transition to Better Transitions of Care

Some $25 billion to $45 billion per year is lost on poor transitions of care, meaning a failure of the healthcare system to properly transfer a client from the care of one clinician in a certain setting to the care of another clinician in another setting. There are many reasons for this, but it most often happens due to lack of information sharing. In the behavioral health community, where as many as 68 percent of adults with mental health conditions…

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The Other Half of the Story: ACOs Must Bring Behavioral Health Providers into the Clinical Mix

Accountable Care Organizations, which used to be the wave of the future, are the here and now. As groups of doctors, hospitals and other healthcare providers come together to coordinate care, it is essential they include behavioral health providers in the mix. According to a recent National Comorbidity Survey, 17 percent of the adult population had comorbid mental and medical conditions within a 12-month period. Patients with comorbidities require a comprehensive treatment plan to truly bend the cost curve.  For…

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