It’s the bottom of the ninth and your team is down two to one. Your organization is up to bat with two strikes and runners on second and third. Baseball is a game of strategy and it’s up to your organization to be able to read the pitches being thrown to you so you can hit a home run for each and every patient under your care. So, how are you going to prepare to knock it out of the park?
Providers in all settings across the care continuum, including post-acute care, have important decisions to make about how they can be successful when it comes to interoperability. What’s the key to hitting it out of the park? We believe there are four important steps:
- Connect with an Established Network
The definition of interoperability, by nature, requires some type of connection to other key players in your healthcare ecosystem. In this case, we’re talking about being connected to physicians, health systems, lab and pharmacy providers and other community care providers. You want to become part of an organized network that can immediately link you to these care partners facilitating the rapid and organized exchange of critical patient information.
- Access All Critical Patient Information – Know the Patient
In order to make appropriate care decisions, you’ll want to get a solid look at all patient activity and an up-to-date view on medication problems and other clinical information. Having up-to-date, comprehensive patient information will allow you to provide the right care in the right location. Connect digitally by investing in a robust, open electronic health record (EHR) to seamlessly and freely exchange patient information between providers. Direct messaging and real-time alerts across systems allow for more effective care collaboration and robust reporting and analytics can help make care decisions easier and efficient.
- Use the Comprehensive Record to Drive Patient Loyalty
Patients and their families or caregivers expect to be provided great care and great service. Think about your best brand experience and how you made you feel. Having all the patient information you need electronically available helps establish a positive customer experience. The technology infrastructure allows you to create strong loyalty programs that drive ongoing patient care and family collaboration. They’re likely to come back to your facility if they have a good experience.
- Get Started – The Time is Now
It’s time to set yourself up for success, you need to become a hub, a key player in your local network. With the shift in healthcare to an integrated and holistic value-based care community, it’s not about “if” rather, it’s about “when” you make the shift. Provider networks are constantly being connected, effective workflows are being developed and technology is being adapted. Now is the time to become a key player in your Community Care Network.
Click here to catch our latest executive webinar on building an integrated interoperability plan from a post-acute perspective.